CONTACT NAOMI TOMKYS OBE

Delivery dates

If part of an exhibition, paintings will be delivered at the end of the exhibition unless otherwise arranged in writing. 

Delivery costs

Local delivery is free of charge (Within 20 miles of Central Cambridge). UK and International delivery can be organised and details discussed.

Certificate of Authenticity

A Certificate of Authenticity will be given to you when your painting is delivered. 

Return Policy

Timeframe for Returns: 14 days, within which a return must be initiated or the artwork received. 

Condition of Artwork:

Artwork must be returned in the same condition as received, with no damage or alterations, and include all original documentation, like the certificate of authenticity. 

Return Shipping & Insurance:

The customer is responsible for return shipping costs and the risk of loss or damage during transit, requiring the shipment to be fully insured. 

Packaging:

Artwork should be returned in its original packaging or well-protected packaging to prevent damage. 

Refund Process:

· Notification: The customer must contact the seller to request a return and receive authorization before shipping. 

· Refund Issuance: A full refund is issued once the returned artwork is received and verified to be in the required condition. 

· Deductions: The seller may deduct from the refund if the artwork is not in its original condition. 

Exceptions:

Custom or Commissioned Art: These pieces are non-returnable. 

Damage in Transit: Provide instructions for reporting damage, including photographic evidence of the damaged art and packaging.